Contact Us
We are here to help you any time of the day. Send your request in the form or email.
Phone
+1 (210) 706-0411
Address
P.O.Box 681111, San Antonio, TX 78268
Support
Contact Our World Class Support Team 24/7
We are available to help you with any concerns that you have.
Call: (210) 706-0411
F.A.Q.
Frequently Asked Questions
Can I transfer an existing website to Digicloud from another company?
Yes, there are two ways to transfer your website to Digicloud. You can request a manual web migration (done by our experts) from your Client Area. The manual web migration includes transferring your site’s databases and files, and configuring the website to work with the transferred databases and files.
Alternatively, you can take advantage of our unique Migrator plugin to transfer your WordPress site(s) from any host at no extra cost. With our free Migrator plugin, you can easily transfer all your site(s) into one account, including site’s content, themes and plugins.
Can I register new domains with your Web Hosting plans?
We don’t offer domain registration with our hosting plans. We’ve partnered with Domain Silo for the web domain registry. They provide some of the best rates on the web.
With our web hosting plans, you can also choose to have a temporary domain for your website only during the initial website setup process. Later on, you can change your site’s domain name, once you’ve decided on the new domain name.
What are your free email features?
Create professional email addresses with your website domain at no extra cost. You can create as many accounts as you need and easily give access to individual accounts to your employees, team or else.
When using your email for business, it’s essential to have the options to set autoresponders and forwarders. You can do that from Site Tools >Email section and from the webmail app.
Our email service allows you to send and receive messages in email accounts created at your own domain thanks to the SMTP, POP3 and IMAP protocols which we support on our platform.
Our in-house Spam Protect system intelligently recognizes and filters unsolicited emails. It delivers legitimate messages straight to your inbox, identifies suspicious ones as spam and delivers them to your Spam folder, while stopping outright dangerous emails from even reaching your mailbox, keeping it safer and tidier. On average, it blocks 12,000,000 malicious emails per day, and marks another 600,000 as spam daily.
What security features do you support?
Free SSL pre-installed
Gain the trust of your visitors, process transactions securely, protect your clients’ sensitive data and your business reputation.
Managed updates
Always run the latest stable versions of WordPress, WooCommerce, PHP and MySQL to keep your business safe from major software exploits.
Automatic geo-distributed daily backups
Get daily website backups, keep up to 30 copies in a separate geo-location for optimal redundancy, restore with one click and no downtime.
AI anti-bot system
Avoid threats and brute-force attempts, effectively blocking 90% of malicious traffic per day before it even reaches your site.
Web Application Firewall
Avoid malicious attempts and server attacks with new rules by our security experts added in real time.
Аre your servers specifically optimized for WooCommerce?
Our servers are specifically optimized for even faster website speed and stronger security for WooCommerce. Digicloud clients take advantage of our free CDN and our unique caching technology, which further speed up their websites, while we protect their sites from various attacks with our smart Web Application Firewall and block millions of security threats with our AI anti-bot system on a daily basis.
What’s more, since WooCommerce is an application that requires more resources, we’ve optimized our servers in such a way that you get all the necessary resources to have your website up and running, handling the incoming traffic, even at its peak.
How many products can I list/sell with your WooCommerce hosting plans?
There is no limit to the number of products you can list and sell with our WooCommerce hosting plans. You can create an online store with as many products as you wish with every WooCommerce hosting plan.
WooCommerce websites on our platform run faster and more efficiently, thanks to all our server resources and optimizations. One of these vital speed boosters is our server-level custom MySQL setup that optimizes the processing of database queries.
Does your standard Web Hosting include security/support/speed optimization tools?
Our standard web hosting plans include numerous speed and security optimizations for optimal performance while providing top-notch customer support.
Our hosting platform is built on top of Google Cloud infrastructure for best performance, with multiple speed optimizations. These include: a powerful out-of-the-box caching technology on three levels that speed sites up to 5 times, an ultrafast PHP setup that makes resource usage more efficient, a custom MySQL setup that handles heavy queries so that websites load quickly even under high load, a free CDN option for all websites, and many more.
To protect websites, hosted with us, we provide a smart Web Application Firewall that secures our servers and your applications, an AI anti-bot system that blocks millions of brute force attacks every hour, geographically distributed backups that minimize the risk of data loss, free SSL certificates with every plan, and additional in-house built security tools.
Digicloud clients get 24/7 expert support for their websites for extra peace of mind. Our award-winning support team is always there to help solve issues quickly and efficiently.
Can I host WordPress and other applications (PHP, HTML websites) on your Web Hosting plans?
Our web hosting platform is optimized to support numerous PHP and MySQL-based applications. You can run some of the most popular CMS applications, including WordPress, Drupal, Joomla, and more.
Do you offer online shops?
With our click-and-install wizard, you can choose your preferred shopping cart software and have it automatically installed on your account. Your fully functional online store will be ready in minutes!
We issue and install a free Let’s Encrypt SSL for your online shop to make your clients’ transactions secure and your site trustworthy. SSL certificates protect the data transmitted through your site and make sure you meet the requirements of search engines that flag insecure sites.
Online stores get new content more frequently than other types of websites due to the regular influx of orders, products and clients. That is why having a reliable backup to restore data from is of utmost importance and we offer a daily backup service for free.
What type of sitebuilders do you use?
Not sure how to start building your site? We have made it simple for you – we offer the two most popular site builders free on all our plans – WordPress and Weebly.
WordPress is the most popular Content Management System (CMS) empowering 40% of the web. It’s recommended for sites that aim to grow over time as it has thousands of themes and plugins and a large community to support it. Get started with WordPress on our platform and take advantage of a free installation, automatic updates, and great support!
Weebly is considered one of the easiest sitebuilders out there and is recommended for first time users because of its easy drag and drop editor. It has a lot of design layouts and functionalities such as contact forms, shop, etc. that cover the needs of any new site. We offer a free version on all our plans!
What e-commerce platform do you use?
We save you all the hassle and install WordPress with the WooCommerce plugin and the popular Storefront theme so you can have a functional website with e-commerce functionality ready to go in minutes!
With WooCommerce you can sell any type of product or service from physical and digital goods to members-only content and create product variations and bundles.
WooCommerce allows you to accept bank transfers (BACS), checks, PayPal and cash on delivery and easily integrates with 140 region-specific gateways.
With WooCommerce you can set flat-rate shipping fees for your orders, and customize them per shipping zone or type of product.
Do you charge transaction fees with your WooCommerce plans?
We do not charge transaction fees with our WooCommerce hosting plans. WooCommerce is a standalone software, and we’ve optimized our feature stack to fully support it, ensuring our customers get the highest level of performance and success.
Satisfaction Guaranteed
24/7 Award Winning Support
Our support team is famous for being fast, friendly and helpful. Our customers confirm this fact daily by giving us hundreds of five-star reviews and satisfaction rates close to 100%.
30 Day Money Back Guarantee
If you are not satisfied for any reason, request a refund no questions asked.
30 Days of Free Hosting
Take us for a test drive and we’ll take care of setting up your account at no charge plus first month free.
